Frequently Asked Questions
Quick answers about ordering, payments, shipping, privacy and support.
How do I place an order?
Add the products you want to your cart, continue to Coreviare checkout, enter your contact and delivery details, choose shipping and select an available payment method.
What payment methods are available?
Available methods may include Credit / Debit Card, Apple Pay, Google Pay, Open Banking, Crypto and Bank Transfer. The checkout displays the methods currently available for your order.
Can I choose another payment method if one fails?
Yes. If a payment attempt fails and is eligible for retry, you can select another available payment method without re-entering your complete order information.
What does “Payment is being confirmed” mean?
The payment has been initiated or received by the payment flow, but final confirmation has not yet been received. Your order is not marked as fully paid until authoritative confirmation is available.
How does Crypto payment work?
After selecting Crypto, the checkout displays the exact amount, network or currency and wallet address returned for your payment invoice. After sending payment, use “I have paid — Check status” to request the latest payment status.
How does Bank Transfer work?
Available bank routes are displayed with the exact amount, payment reference, beneficiary, IBAN or account number, BIC/SWIFT, bank and country returned for your transaction. Always use the exact payment reference shown.
What shipping methods are available?
Regular shipping costs $14.99 and becomes free when the product total is over $200. EMS costs $29.99 and becomes free when the product total is over $300.
What is shipping insurance?
If selected, insurance is calculated at 12% of the product subtotal with a minimum charge of $9.99. The exact amount is calculated during checkout.
What is Secret Package?
Secret Package is an optional service priced at $9.99. The checkout recalculates your total immediately when it is selected or removed.
Do you use discreet packaging?
Orders are prepared with customer privacy in mind, and packaging is intended to avoid prominently displaying sensitive product information.
Can I track my order?
Tracking information is displayed only when verified shipment tracking information is supplied by the fulfillment provider. Until then, your Coreviare order page will show the latest confirmed order and payment status.
Can I cancel my order?
Contact Support as soon as possible. Cancellation may be possible before processing or fulfillment begins. Once an order has entered processing or has shipped, cancellation may no longer be possible.
Can I return an item?
For safety and hygiene reasons, opened, used, altered or tampered health and personal-care products are generally not returnable. Verified damaged, incorrect or incomplete orders can be reviewed by our support team.
What if I receive a damaged or incorrect item?
Contact Support promptly with your order reference, a description of the issue and clear photographs where applicable.
Does Coreviare provide medical advice?
No. Information on Coreviare is general product and service information and is not a substitute for individualized medical advice.
Do some products require a prescription?
Requirements differ by product and jurisdiction. Customers are responsible for complying with applicable prescription, age, import and local purchase requirements.
How do I contact Coreviare?
Use our secure Support page. Your message is sent privately to our support system without publicly displaying our internal support email address.